SHIPPING & RETURNS
Last updated: September 19, 2026
Merch Shipping
We currently ship DQS merchandise to U.S. addresses unless a checkout page states otherwise. Orders are normally prepared within 3–5 business days. Transit time is typically another 3–7 business days after the carrier receives the package, although carrier delays can happen.
Shipping charges, when applicable, are shown during secure checkout. Please make sure your shipping address is correct before completing payment.
Order Changes & Address Problems
If you need to correct a size, design, color, or shipping address, contact DQS Transport as soon as possible. We will try to help before an order ships, but changes cannot be guaranteed once fulfillment has started.
Returns & Exchanges
Unworn, unwashed merchandise in its original condition may be requested for return or exchange within 30 days of delivery. Contact us first so we can confirm the return instructions.
- Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are generally not refundable.
- Refunds are issued to the original payment method after the returned item is received and inspected.
- Items showing wear, washing, odor, damage after delivery, or other signs of use may not qualify.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order information and photos when possible. We will work with you on a replacement or other appropriate resolution.
Lost or Delayed Packages
Carrier tracking may occasionally show delays. If a package appears lost, contact us and we will help review the shipment. DQS Transport is not responsible for packages delivered to an address entered incorrectly by the customer or for theft after confirmed delivery, but we will still try to help where we can.